Some frequently asked questions

Yes. Unlike other similar plans we cover your water supply pipe as standard!

No, you can claim as many times as an emergency arises, within the limits of your cover.

Yes. All levels of cover provide cover 24 hours a day, 365 days a year.

No. This comes as standard with the Gold and Gas policies.

Yes. If you have AquaCare Plus or Gold you are entitled to a maintenance visit and we will call during working hours to repair any standard leaking tap or ball valve within your property.

No, all payment methods cost the same.

If you choose AquaCare Gold or Gas we will need to inspect your central heating system first - at no cost to you.

Washing machines, dishwashers, showers, replacement taps, rainwater drainpipes and surface water drains.

You will be entitled to 10% off any installation work covered by AquaCare. We have expert surveyors who will call and discuss your needs whether it be a new bathroom, full central heating system or perhaps a new boiler or toilet.

Yes. We will be happy to guide you through this easy process - just call 01202 591100.

Any domestic homeowner. Tenants should check with their landlord.

Yes. The Aquacare Gas and Gold Policies cover an annual service on your boiler and inspection only on all other gas appliances. If all appliances pass or there is just a gas boiler in the property we can issue the landlord's certificate at the time of the annual inspection and boiler service. However if it is found that any of the other appliances require servicing this can be arranged but on a chargeable basis. We do have other policies specifically for landlords and tenants - please call one of our customer service advisors on 01202 591100 for further details or see our Homestyle Gold or Homestyle Plus policies.